![]() Items sent back to us without first requesting a return will not be accepted. R eturn shipping costs are at the customer's expense. To start a return, you can contact us at your return is accepted, you can then use your shipping method of choice to return the item to us at your expense. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Boxes.įor purchases made in store, you can return your regular priced items for a full refund or exchange, within two weeks (14 days) of purchase as long as you have your receipt and original payment card if you payed with debit or credit. Some carriers have limitations around shipping to P.O. ![]() If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at team your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please have your order confirmation email with you when you come. Our curb side pickup hours are 10:00am to 5:00pm daily. We will send you an email when your order is ready along with instructions. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. You can skip the shipping fees with free local pickup at our store in Port Stanley. **Free shipping will not apply to sale items. ![]() **Shipping prices are subject to change at any time. Upon delivery, if you notice any damage to the box/item you MUST note this on the delivery receipt.Free shipping for orders $150.00 and over within Canada We will email you all the tracking associated with your shipment. ![]() If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. You may go to the freight carrier’s website to track your shipment. For residential deliveries, the freight carrier will contact you to schedule delivery date. Delivery signature IS required for freight shipments and you will need to be present during your delivery time window. Standard shipping method for large / heavy items is with a freight carrier. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. You may go to FedEx or UPS website to track your shipment. The carrier will leave the package in the normal delivery place for your address. Delivery signature is not required for ground shipments. Standard shipping method is ground shipping with FedEx or UPS.
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